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Privacy Policy and
Terms & Conditions


We are committed to respecting the privacy of visitors to any of our websites. The guidelines below explain some of the steps we have taken to protect the privacy of visitors.

Privacy and Personal Information

We protect the identity of visitors to our site by limiting the collection of personal information. For certain promotions and to access certain features, we may request a voluntary submission of information such as name, e-mail address, city, state, and age.

All personally identifying information collected through our website is used by us to process and manage subscriptions, track site usage patterns and statistics, or to deliver services through the site; such information may also be used by the company for market research or for prize or information-request fulfillment unless otherwise indicated.

Such information will not be provided to any third-party without your consent.

Terms and Conditions (Cancellation Policy)

Cancellations and Amendments:

  • In the event of a cancellation to your booking, refunds will only be granted when Fiordland Jet receives notification at least 24 hours prior (NZ time) to departure.
  • Reservations can be transferred to another date, subject to availability, with no transfer fee incurred.
  • Fiordland is an alpine area and subject to extreme weather. In case of supplier cancellation due to adverse weather or road/river/lake conditions, a full refund will be given, or booking may be transferred to another departure (if applicable).

Timetables/Equipment/ Schedules:

Fiordland Jet Ltd reserves the right to amend timetables, cancel departures and substitute equipment or plan at any time.

Risk Disclosure:

Fiordland Jet Ltd manages the hazards of our guided jet boat trips. Clients must follow the instructions of the driver/guide and parents must ensure their minors do the same. Clients must advise their guide on the day if they have any physical conditions that may affect their enjoyment of the excursion. The driver/guide reserves the right to curtail the trip at any time if they believe the safety, or the safety of others may be compromised. Although jet boat trips are not recommended for pregnant women or infants, participation is at the discretion of the participant and driver/guide.

Physical exertion required and the force exerted on the body during the Fiordland Jet adventure activities can activate or aggravate pre-existing physical injuries, conditions, or congenital defects. Please seek medical advice if you know or suspect that your physical condition may be incompatible with adventure activities, before undertaking the activities.

By participating in Fiordland Jet Ltd excursions clients agree to the above terms.

What do people say about us

"We had the best family experience ever!"

"Amazing experience with friendly staff."

"Amazing! An absolute must do if visiting Te Anau."

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